bizCCS is built for enterprise security with the latest in technology such as MFA, TLS, concealed password, built in firewall to support Zero trust initiatives, as well as secure CDRs and recording.
bizCCS – Feature rich secure call center solution with unprecedented scalability
bizCCS is a natural extension of our core product portfolio of real-time messaging, voice, mobility, and global connectivity for an omnichannel clustered multitenant environment. It is available for on-premise, managed service deployment, cloud deployment, or hybrid deployment to meet your organization’s communication needs for internal and external customers, employees, and partners.
Besides Inbound, Outbound, Blended campaign support with real-time reporting, analytical reports, and Supervisory access for listening and barging, we also provide customization to match your work flow. bizCCS 3.0 is coming in 2025 with ability to connect any PBX so that you can use bizCCS with your existing PBXes rather than additional investment for call infrastructure.
bizCCS supports an easy-to-use configuration interface with policy-driven call control for voice and messaging and social media campaigns.
Features
Inbound campaigns
bizCCS supports multilevel nested IVR ACD based on skill-based routing and flexible reporting along with a real-time dashboard.
Outbound campaigns
Outbound auto-managed voice and messaging campaigns are supported with a real-time dashboard, recording, and analytics.
Monitoring
Real-time hierarchical monitoring includes multilevel organization hierarchy support with administrator Dashboard, quality control metrics, and analytics with secure logs and recordings.
Reporting
Many historical reports, analytics, and sentiment analysis, and trending are built-in reports provided by bizCCS with the ability to customize reports for support organization KPI.
Third-party integrations
Scalability and flexibility of bizCCS have enabled many application providers to offload communication to bizCCS, focusing on CRM for vertical markets. Integration allows click-to-call campaigns, integration calling lists, and predictive dialing to boost conversion rates.
Scalability
bizCCS is tested for ten thousand (10000) simultaneous calls on a single platform enabled by unique in memory implementation with distributed information processing on client platforms.
What you can measure, you can improve! bizCCS reports are ready for both real-time and historical trend analysis using AI tools in conjunction with generative AI connectivity.
FAQ
Get in Touch
To find out more about how bizCCS can help your organization, register with BizRTC partner or customer portal as appropriate and reach out to us with your requirement.
Email: bizconnect@bizrtc.com